A 30-day rental with GU Rent-A-Car includes the car, liability insurance, unlimited mileage and free pickup from Tumon hotels. Fuel, parking, tickets and some service fees are yours to pay. The rental does not renew by itself: the cardholder renews and pays at the office each month, ideally at least five days before the contract ends.
What does the monthly rate include?
The monthly rate is a 30-day rental of one car. It already covers:
- The car itself, serviced, inspected and cleaned before you collect it.
- Liability insurance (LP): up to $100,000 for each person injured and $300,000 for all injuries in one accident, plus $50,000 for damage to other people's property. It pays for harm you cause to others, not for damage to the rental car.
- Unlimited mileage, so a daily commute or weekend trips around the island add nothing to the bill.
- Free pickup from Tumon hotels, and a free drop-off at the airport or your hotel after you return the car.
- Servicing while you rent. You never take the car to a dealership yourself. When it is due for an oil service, the office swaps it for another car (see below).
For the current 30-day price of each car type, see the price list.
What can you add, and is it worth it?
The liability insurance does not pay for damage to the rental car. For that, you can add these options at the counter:
- Collision Damage Waiver (CDW): covers damage to the rental car in a car-to-car collision. The deductible, the part of a repair bill you pay yourself, is $1,000.
- Zero Deductible Waiver (ZDW): added on top of CDW, it removes that $1,000 deductible. You cannot take ZDW without CDW.
- NOC waiver: after an accident, the company charges a fixed fee for the rental days lost while the car is off the road. This option removes that fee.
None of these options covers everything. Theft, break-ins, broken windows, natural disasters and damage while driving recklessly or using a phone are excluded, and so is any accident not reported to the police at the scene. Report every accident to the police straight away and get the report number.
Over a month or more on Guam's roads, small knocks are more likely, so adding CDW with ZDW is the safer choice. The full conditions and exclusions are on the insurance and coverage page.
What do you pay for yourself during the month?
These costs are not part of the monthly rate. The terms and conditions list the fees.
- Fuel. Return the car with the same fuel level as when you collected it, and show the receipt from your last fill-up. Overfilling is not refunded.
- Parking fees and tickets. Parking fees, traffic tickets and parking tickets are yours to pay, plus a company service fee. Tell the office about any ticket straight away; an unreported ticket brings a further penalty.
- Callouts. If staff have to come out to you for a flat battery or keys locked in the car, a rescue fee applies. It is higher outside office hours (18:30 to 08:30), when callouts are limited.
- Lost keys and cleaning. Lost keys are charged, and so is cleaning if the car comes back very sandy, muddy or stained. All cars are non-smoking, and a smoke smell is charged.
How do renewals and extensions work?
A monthly rental does not renew by itself. Before each 30 days run out, you go to the office, renew the contract and pay for the next month.
- In person only. Renewals, extensions and payments are not handled over the phone. The person whose credit card pays must come to the office.
- Go at least five days early. The office recommends renewing at least five days before the contract ends. It must be done before the contract expires, or late fees apply.
- You keep the same car. A renewal continues with the car you already have, so the office can keep track of its condition. The only swap is the one the office arranges for the oil service.
- No refund for returning early. If your plans change mid-month, unused days are not refunded, so renew for the period you are sure you need.
On the day you pick up the car, put the renewal date in your phone calendar with a reminder a week before. If you are waiting for PCS orders to settle or for your own car to arrive, check your dates before each renewal.
What happens when the car needs servicing?
Only the rental company can take its cars to the dealership, so servicing is arranged by the office, not by you. When your car is due for its oil service, the office swaps it for another car and you keep driving. Do not take the car to a garage or work on the engine yourself.
If a car needs a longer check at the dealership, a loaner may be provided, depending on the situation. If a warning light comes on or something does not feel right, stop somewhere safe and call the office: +1-671-642-8000. The office is open 24 hours.
Returning the car at the end of your rental
- Refuel to the level you started with, and bring the receipt.
- Check the car with the staff. New scratches or dents found at return are charged to the renter, so take photos of the car when you first collect it.
- Flying out the same day? Bring the car back with time to spare, not at the last minute. After you return it, the office can take you to the airport.
- Do not keep the car past the end of the contract. If you need it longer, renew at the office before the contract expires.
Next step: compare the 30-day prices for each car type, or, if you are on orders, see military and PCS rentals.
Frequently asked questions
- Can I extend my monthly rental over the phone?
- No. Renewals and payments are done only at the office, by the cardholder. Go at least five days before the contract ends, and always before it expires, to avoid late fees.
- Do I have to take the car for an oil change?
- No. The rental company handles servicing. When the car is due for an oil service, the office swaps it for another car.
- Is mileage limited on a monthly rental?
- No. Mileage is unlimited, however much you drive in the month.
- Is insurance included in the monthly rate?
- Liability insurance is included. Damage to the rental car itself is not, so we recommend adding CDW and ZDW at the counter.
- Do I get money back if I return the car early?
- No. Unused days are not refunded, so renew for the period you actually need.
